CABIN CLIMATE2020-12-02T00:08:42+10:00

Project Description

CLIMATE CONTROLLED

There’s no doubt that Australian weather can be harsh. The Extreme heat and humidity we deal with in Australia can be catastrophic  in so many ways. That’s why we are extremely vigilant when it comes to the health, happiness and comfort of your Dog whilst in our care.

SMOOSH DOG TRANSPORT capture ongoing cabin temperature measurements and store this historical data so it can be analysed. We recognise that the air temperature inside our vehicles can be very different from the dashboard or the temperature shown on a vehicle temperature gauge. The information we gather allows us to set the perfect temperature for our cabin areas (between 16 – 23 degrees) using our in built climate control system (controlled by our driver at any time).

Our onboard cameras allow the driver to see our passengers during transit so we are aware of any signs of stress immediately, should this happen.

But what happens at rest stops? Especially when it’s 40 degrees outside.. We know that extreme changes in temperature can lead to undue stress and can be very dangerous for Dogs (even more so for Brachy Breeds). Since our cabins are fully insulated, the temperature inside remains constant for longer and we use fans to push air around and through our fully open cabin. While we use natural shade as much as possible, we also help regulate a Dog’s temperature using specialist cooling products which each Dog will wear during their exercise break outside of the vehicle as they require it.

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CHAT ON FACEBOOK NOW!

French Bulldog Puppy

“Our frenchie puppy arrived today from Sydney – Gold Coast…. healthy and happy!
Great communication, great prices and outstanding service.
Transport van was amazing, clean and tidy.
Highly recommend Smoosh for your pet transport!”

Shaz Norton

FREQUENTLY ASKED QUESTIONS

Your questions and enquiries are important to us. Nothing is too trivial or too difficult. If your question is not listed below, please Contact us.

HOW MUCH DOES DOG TRANSPORT COST?2021-03-23T16:48:01+10:00

Our Pricing is calculated on factors such as distance and size of enclosure required. We’ll ask for these details when you request a quote from us.

As an approximate guide:
A puppy traveling from the Gold Coast to Sydney (850km) in a small enclosure would cost under $200.

DID YOU KNOW WE PRICE MATCH?

Smoosh® Dog Transport do have a price match policy. Simply request a quote from us. If we are too expensive, we’ll match the price you have been quoted* (within the past 5 days for a comparable service).

*Terms and conditions apply

HOW ARE YOU INSURED?2021-02-07T09:13:59+10:00

We do everything possible to make sure your Dog is as Safe, Happy and Healthy as possible during transportation, however you can rest assured that we have ALL bases covered when it comes to having insurance cover.

As well as the usual vehicle and business insurances, we are also covered by Animal Transit Insurance.

This means every animal in our care is Insured against an unlikely injury and/or death during Transit on a Smoosh® Vehicle.

We always recommend that you purchase your own Pet Insurance Cover. This gives you piece of mind that if anything happens during transit to and from our meeting point, you are still covered.

HOW QUICKLY WILL YOU DELIVER MY DOG?2021-02-07T09:26:51+10:00
How quickly we can deliver you Dog will depend on how far your Dog will need to travel and which route we take to get there.
The following timeframes are based on Smoosh® past delivery schedules. We do of course aim to be as flexible and efficient as possible, but we always ensure that our rest stops are taken every 4 hours without fail.

BRISBANE – SYDNEY

Same Day Delivery

GOLD COAST – MACKAY

Same Day Delivery

TOWNSVILLE – GOLD COAST

Same Day Delivery

BRISBANE – MELBOURNE

Next Day Delivery

MELBOURNE – SYDNEY

Same Day Delivery
DO YOU USE TRAVEL CRATES?2021-02-08T08:05:01+10:00
No, we don’t use crates in our transport at all.
They might be fine for an aircraft where crates need to moved, but our care is more personalised, safer and more comfortable than an aircraft cargo hold. Our custom built enclosures do not need to be portable and are fixed to the van permanently to ensure the safety and wellbeing of all animals onboard.
In the case of an accident or when flexibility is required, our enclosures are second to no other form of enclosures available for Dogs during transportation or at home. Our enclosures are also flexible in size to accommodate ANY size Dog. We can accomodate a MINIMUM of 14 full sized Dogs in each of our SMOOSH® vans.
HOW DO YOU HANDLE YOUNG PUPPIES?2021-02-08T08:06:42+10:00

We have various sized custom built enclosures to suit all breeds, sizes and ages of dog. We use special exercise pens for younger puppies with an enclosed floor to ensure they do not touch the ground prior to their final vaccinations.

CAN YOU DELIVER MY PUPPY PACK FOR ME?2020-10-04T23:54:17+10:00

No, unfortunately not.

Currently, during this difficult time dealing with Covid, we have a very strict Covid safe plan in place. Since we travel interstate through various Covid hotspots, we are extremely careful and about how we handle any items. To keep our service and our procedures consistent, we simply do not handle any items that are not 100% necessary. We suggest these items are mailed through in advance.

Outside of a Covid world, we cannot deliver your puppy packs for you. Our transportation has been designed to allow the maximum comfort for your dog, not for the maximum space for 20 puppy packs. Therefore we do not have storage facilities to carry a puppy pack for every puppy onboard. We suggest these items are mailed through in advance.

WHAT HAPPENS DURING THE NIGHT TIME?2021-02-10T02:27:57+10:00

During their entire journey, all Dogs on board a SMOOSH® van reside in a secure, ultra comfortable purpose built enclosure with ample room to stand, lay and move around (but not too much for safety during transit). Most dogs spend their time chewing toys, watching TV or sleeping. Regardless of how many days they spend in transit, their wellbeing is always our number one priority. At night time, this is no different.

DRIVER ALWAYS PRESENT

Smoosh® have a “Driver Always Present” Policy. Our driver NEVER leaves the vicinity of the SMOOSH® van for any extended period of time. This means driver rest stops, visits to the fuel pump, showering and even during unexpected trips to the mechanic, our driver is with your Dog at every possible moment, while your Dog continues to watch a movie, plays or sleeps as usual.

WHERE DOES THE DRIVER SLEEP?

Our driver will sleep in the van, YES! in the rear Dog Cabin (not in the front away from your Dog) with your Dog on most nights. Alternatively, on VERY rare occasions, the driver will pitch a tent right outside the van door, next to the Dogs. This is regardless of where the van is located. We have found that sleeping next to your Dog keeps them calm and helps them relax at night.

Sure, we use motels, but ONLY when our van is empty.

HOW MANY NIGHTS ARE YOU EQUIPT FOR?

Our SMOOSH® van is also equipped with enough food, water and clean bedding for a two week camping trip. So we are always prepared to care for your Dog in any circumstance. While a van might be strange environment for your Dog, the environment is just as safe for them as it is at home in bed.

Please rest assured, your Dog will NEVER be left unattended for any period of time for any reason.

HOW DOES YOUR LIVE TRACKING WORK?2021-02-08T08:19:53+10:00

Full information about our live tracking system is provided in your Smoosh® Welcome Pack. This is sent to all parties once a booking has been made.

All Smoosh® Transportation vehicles include the exact same features. This includes 24/7 real time tracking. This tracking is integrated into the Smoosh® Driver App which sends you notifications about the location of your Dog, timeframes and a map link where you can view and track the progress of your Dog’s journey in real time.

More information is available here on our Live Dog Tracking page.

DO YOU TRANSPORT BRACHY BREEDS?2021-02-08T08:20:30+10:00

Smoosh® Dog Transport are Brachy Breed Specialists.

Not only are we breeders and Exhibitors of Pugs, but our family consists of 6 Pugs currently (You may have seen our boy “Bohdi” on our transport vehicles).

We take precautions with EVERY animal on board, however we understand how taking particular care with managing temperature, Food and Water intake and stress in Brachy Breeds is vital to their wellbeing.

CAN MY PUPPY TRAVEL WITH HIS/HER BLANKET OR TOY?2021-02-07T09:34:38+10:00

Yes, we can place these items into the same enclosure as your puppy. We realise this can be a welcome comfort to young Dogs however this may not be ideal purely for sanitary reasons. After a possible two day journey, these items can become soiled and do not allow for a full frequent clean of the enclosure. Of course our goal is to help your puppy to stay happy, comfortable and clean.

DO YOU HAVE A MICROCHIP SCANNER ONBOARD?2021-02-08T08:09:11+10:00

YES! All of our SMOOSH® vans have a Microchip Identification Scanner onboard. We often transport full litters of puppies and we have zero tolerance for mistakes when it comes to your precious puppy. Our driver has been trained on animal first aid, nourishment, hydration and of course the SMOOSH® unique identification system, which includes scanning and identifying Dogs via their microchips.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US

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